delivery & returns
If your item is in stock, we will do our best to dispatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent as 1st class, so you have your items as soon as possible.
If your item is in stock, we will do our best to dispatch your order the day you place it. Your order may take up to 14 working days to be delivered depending on delivery country.
Use this text to answer questions in as much detail as possible for your customers.
In order to keep our operations as sustainable as possible we like to minimise returns wherever we can to avoid unnecessary emissions. We’ll always work with you to get the best fit, but to reduce returns please do measure yourself as described in our sizing chart before ordering, and we ask that you don’t order a number of garments with the intention of returning some. If you do require a return/exchange to be made please fill in our returns & exchanges form.
Unfortunately if you order Custom Garment we are unable to accept returns for sizing issues. If you have concerns about quality of the garments please email firstname.lastname@example.org and we will be in touch within 48 working hours.
We manufacture our garments in the UK and Europe. We have chosen to do this in order to keep supply chains short and to build close, transparent relationships with our manufacturing partners.
All of our garments incorporate recycled materials as the bulk of the garment. Some include virgin materials such as elastane for stretch, or polyester in the zippers. We are working hard to reduce the non-recycled content in our garments.
We constantly review our materials choices based on performance and sustainability. Both natural and synthetic fibres have positives and negatives.
Synthetic fibres are extremely versatile and fit for purpose – they are hardwearing and great for longevity but can be part of the issue at end-of-life. Some natural fibres have excellent technical properties, such as merino wool. Merino is naturally biodegradable and can be recycled so it is easier to dispose of once a garment is no longer in use. But wool (all wool, not just merino) must be carefully sourced to avoid mistreatment of animals and a lot of land is needed to raise the sheep. Added to that, merino is such a fine fibre that it tends to wear quickly.
Our guiding principles on sustainability in fabric choices are based on the premise of using recycled synthetic fibres in our technical wear, with the highest performance qualities and durability. We continue to investigate natural fibres that may have an application in our garments.
Some of our leisure products (such as t-shirts and hoodies) are manufactured using natural fibres. You can read more about our fabrics choices here.
We are reducing our impact through using recycled fabrics, but as per Newton’s third law: every action has a reaction. Synthetic fibres have been shown to shed small particles (“microfibres”) when washed, which can be released to the waterways and ultimately to the ocean. Where these fibres do make it to the ocean they are microscopic so can easily be ingested by marine mammals. Given their high surface area they are prone to trapping toxic chemicals on their surface. These can then bioaccumulate in the food chain and ultimately end up in our food.
Many bodies are carrying out research into the microfibre problem (see Patagonia’s microfibre study and the Microfibre Consortium to name just a couple) and several companies (from yarn spinners through to washing machine manufacturers) are working on technological solutions.
In ‘developed’ countries the water treatment system is effective at removing most of this microfibre pollution. Early research also shows that high-quality, close-knit, fabrics (like the ones we use) shed fewer fibres and we continue to follow the research closely. In reality it’s going to be some time before microfibre shedding is eliminated. Here are some ways we can reduce our impact right now:
- Buy well, buy once (the cheapest clothing is shown to shed most microfibres, not to mention the impact on labour etc).
- Wash less often, and at lower temperature (shedding less fibres and reducing energy and water consumption).
- Use a front-loading washing machine (shown to shed approximately 5 times less than top loading machines).
- Use a laundry bag for washing your clothes as a means to reduce microfibre shedding.
Yes! We’re working on our take-back process right now. In the meantime if you have a garment that is at it’s genuine end of life contact us on email@example.com and we’ll happily take it off your hands.
The single most important thing you can do to reduce the impact of your garments is to buy once and buy well. Extending the life of your garments (one of the key principles of circularity) can significantly reduce their whole life-cycle impact. Invest in companies with a fairer supply chain and buy garments that you love and will enjoy wearing time after time after time. But approximately half of the environmental impact of our clothing occurs during the in-use phase Follow our washing guide to help prolong the life of your clothing and repair them if they are damaged so that they last longer. Send your old Presca kit back to us so we can recycle it (we’re currently working on a take-back solution and will keep you posted.)